screaminthepark.com takes the protection of your personal data seriously. This policy provides clear, transparent details on how we process such data. We strive to safeguard your privacy and urge you to handle personal data with care.

We comply with all applicable laws, including the General Data Protection Regulation (GDPR, effective May 25, 2018), ensuring:

  • Data is processed only for the purposes you provided it (outlined below).
  • We collect the minimum data necessary for these purposes.
  • Explicit consent is sought before adding new data to our system.
  • Technical and organizational measures secure your data.
  • Data is shared with third parties only when necessary for stated purposes.
  • Your rights to data access, correction, and deletion are recognized and respected.
  • Personal data in physical mail/emails is handled properly; address changes/deletions are processed and destroyed immediately.
  • Order-related email histories are retained for up to 1 year (to address issues or complaints).

screaminthepark.com is responsible for data processing. Contact details are provided at the end for questions.

Processing Customer Data

We process personal data for:

  • Administrative tasks.
  • Purchase-related communications.
  • Fulfilling/sending orders.
  • Answering purchase inquiries.
  • Collecting reviews via the Kiyoh system (asking for feedback on our store/products).

Legal basis: Your purchase agreement.

Data collected: Initials, first name, infix, surname, address (town, house number, postal code, city), phone number, email, gender, country, date of birth.

Sharing with Third Parties

Data may be shared with third parties to achieve the above purposes, e.g., for:

  • Sending newsletters/invitations.
  • Promotional/event communications.
  • Customer/market research.

We only work with third parties under processing agreements ensuring data security. Legal requirements (e.g., police investigations) may also require sharing. Data is not sent outside the EU.

Minors

Data of those under 16 is processed only with parental/guardian consent.

Retention

Data is stored no longer than needed for its purpose or as legally required.

Security

Measures include:

  • Confidentiality obligations for staff with data access.
  • Username/password policies and virus scanners.
  • Pseudonymization/encryption and data backups.
  • Regular testing of security measures; staff trained in data protection.

Cookies

Cookies (stored by your browser) help recognize returning visitors and improve services. They may collect usage data but not personal identifiers. Third parties (e.g., Google) use cookies for analytics/ads but do not receive personal data (name, address, etc.). Adjust browser settings to block cookies; see our Cookie Policy for details.

Your Rights

You may review, correct, or delete your data via Customer Service or in-store. Identification may be required.

Complaints

Contact us first to resolve issues. You may also complain to the Dutch Data Protection Authority.

Contact

Email: [email protected]

Updates

This policy may change; check regularly. Last updated: October 28, 2020.